Background

FAQ

We encourage all our VIPs to give our FAQ a glance for quick answers to common questions in the community.

  • VIP Games

    What is VIPGames?

    VIPGames sources the best games for you to play on your mobile phone, tablet, laptop or desktop! The service operates according to the common international code of conduct and best practices for digital entertainment services and mobile payments.

    How does the service work?

    VIPGames offers subscribers unlimited access to over 55 amazing games. Play brain games, puzzles, racing & arcade games and much more!

    Who can enter the service?

    You must be 18 years or older to participate in the service or have received permission from a parent or person authorized to pay your mobile phone bill.

    What do I need to play VIPGames?

    Our service is compatible with smartphones and requires 3G and up. You will need a modern web browser.

    How many games are offered?

    VIPgames offers over 55 games that are guaranteed to keep you addicted for hours on end.

    How was I subscribed to VIPGames?

    You visited one of our promotional pages and clicked on the subscription button.

    How much does the service cost?

    You are charged QR 10 per week. This rate is mentioned on the promotional page that you visited before you subscribed to our service.

    How do I get in touch with customer care?

    • Use the Contact Us form
    • Send an email to supportqa@vipgames.me

    Why does your service show up with a different name on my mobile phone bill?

    This is mainly due to limitations on an operator’s billing and invoicing platform.

    How often do you add new games?

    To keep up with the growing demand, our games are constantly being improved and updated, and new games are added to our portfolio.

    Who regulates your services?

    There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We are adding our own rules to make sure everything is secure.

  • Subscription

    How do I subscribe to VIPGames?

    Simply visit one of our promotional pages!

    How am I charged?

    Subscription charges are debited directly from your prepaid mobile account or will reflect in your post-paid bill.  You will be charged QR 10 per week.

    How can I check and manage my subscriptions?

    • Use the Contact Us form
    • Send an email to supportqa@vipgames.me

    How do I cancel my subscription?

    Send UNSUB 88 to 92002.
    Alternatively, you can click here to cancel.

    Can I change the mobile number in my account?

    At the moment, this is not possible.

  • Contact Us

    How do I reach out to customer care?

    Our dedicated Customer Care Team will be happy to answer all your questions and solve any issues.
    • Use the Contact Us form
    • Send an email to supportqa@vipgames.me