Privacy Policy

As further outlined in our data protection policies and procedures, to the extent that we collect personal or non-personal information from you, we will utilize commercially-reasonable means to secure and protect that information from unintended third parties. However, because no method of security, transmission, or storage is 100% secure, we cannot guarantee that such information will not be accessed or compromised.

This Privacy Policy explains our commitments and your rights concerning your personal information. You should read the Privacy Policy carefully. If you do not agree with this Privacy Policy, please do not use the Sites or Services. The Privacy Policy is incorporated into and subject to the Terms of Service, and governs the same Services and Sites as the ones in the Terms of Service. Any terms we use in the Privacy Policy without defining them have the same definition given to them in the Terms of Service.

PERSONAL INFORMATION

We may collect personal information from you in a variety of ways, such as your name, email address, phone number and bank account information. You may, however, visit our Sites anonymously. We will collect personal information from you only if you voluntarily submit such information to us. You can always refuse to supply personal information, except that it may prevent you from engaging in certain Sites related activities. If you choose to purchase a Service from us, we or the mobile operator of your network will collect your payment information. Account and billing information collected by the mobile operator are subject to their respective privacy policies.

NON-PERSONAL INFORMATION

We may collect non-personal information about you whenever you visit our Sites or use our Services. Non-personal information may include the user agent, and technical information about your means of connection to our Site, such as the type of device you use, the device screen size, browser type, geographic location (country only), unique advertising ID, Internet Protocol (“IP”) address, mouse events (movements, location and number of clicks), landing pages, operating system, information about your use of our Services and other similar information.

WEB BROWSER COOKIES AND OTHER TECHNOLOGIES

Our Sites may use cookies and other technologies to enhance your experience. A cookie is a piece of information that is stored on your device’s hard drive for record-keeping purposes and sometimes to track information. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Sites or Service may not function properly.

We use Google Analytics, a web analysis service of Google Inc. (“Google”) which assists website owners and operators in learning about and understanding the usage patterns of visitors who use their websites by collecting information about which individual webpages were visited, how long users spent on the website, which websites referred the most visitors, general geographic location of visitors, and other similar anonymous statistics.

For this reason, Google Analytics may create several cookies on your device. Google Analytics does not collect any personally identifiable information by default. Google Analytics collects the IP address or internet connections used by visitors to websites on which Google Analytics has been installed. Google Analytics does not reveal or expose the IP address of visitors to the owners of the website on which Google Analytics is installed.

We also use Google AdWords remarketing services to advertise on third party websites including Google, to previous visitors to our Sites or Services. The advertisement can be on the Google search results page or a website that has the Google display network implemented. For this reason, third party vendors including Google may create several cookies on your device.

Also, we use Hotjar, an analysis software by inserting a tracking code onto our Sites and Services that is transmitted to Hotjar servers based in Ireland (EU). This tracking code contact Hotjar’s servers and provides a script to your device accessing the Site or Service. The script will capture specific data related to your interaction with that particular Site or Service. This information is then sent to Hotjar’s servers for processing. Through these tools, we receive heatmaps, visitors’ recordings, funnels and form analysis, that will help us to provide you with a better experience and service as well as assist us in diagnosing technical problems and analyse user trends.

Hotjar use cookies to collect non-personal information including standard internet log information and details of your behavioural patterns upon visiting our Sites and Service. This is done to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to help to improve our Sites and Services. Hotjar may also use cookies to record login details on your device. This helps to determine whether a particular device previously visited our Sites or Services so that the login details would not have to be re-entered each time you visit that Site or Service. Hotjar also uses cookies to determine if someone has opted out of being tracked by Hotjar services.

You may opt-out from having Hotjar collect Your information when visiting a Customer Website at any time by visiting www.hotjar.com/opt-out and clicking ‘Disable Hotjar’.

Furthermore, we use Google DoubleClick to advertise based on what’s relevant to a user, to improve reporting on campaign performance, and to avoid showing advertisements the user has already seen. For this reason, Google DoubleClick creates several cookies on your device. For example, Google DoubleClick uses cookies to keep a log of which advertisements show to which browsers. When it’s time to serve an advertisement to a browser, Google DoubleClick can use the browser’s cookies to check which Google DoubleClick advertisements have already been delivered to that particular browser. That’s how Google DoubleClick avoids showing advertisements the user has already seen. In the same way, cookies allow Google DoubleClick to log conversions related to advertisement requests—such as when a user views a Google DoubleClick advertisement and later uses the same browser to visit the advertiser’s website and make a purchase. Google DoubleClick cookies contain no personal information.

You can prevent cookie storage as stipulated above under web browser cookies by a respective browser-software setting, which, however, has the effect that some features of the Sites or Services are not fully useable. By using our Sites or Services, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can also prevent collection of the data with Google Analytics by visiting Google Analytics opt-out page and installing the Google add-on for your browser https://tools.google.com/dlpage/gaoptout or visit https://www.google.com/settings/ads to set your settings for Google Analytics, Google AdWords and Google DoubleClick.

For more details on installing and uninstalling the Google add-on, Google Analytics, Google DoubleClick or AdWords, please visit Google’s website.

HOW WE USE COLLECTED INFORMATION

We may collect and use your personal information for the following purposes:

Provide the Service you request;
Bill and collect for the Service provided to you;
Send you marketing communications;
Provide customer care;
Protect our rights or property;
Enforce the Terms of Service;
Comply with legal requirements;
To improve our Sites and Services;
Respond to your inquiries, questions, and/or other requests; and
Respond to court orders, subpoenas or other legal proceedings.

We will retain your information for as long as needed to provide our services. We will retain your personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

HOW WE PROTECT YOUR INFORMATION

We are concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to us or guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized or accidental access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our Sites. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We will continue to enhance our security procedures as new technology becomes available.

Because we operate internationally, your information, including personal information, may be transferred to and made available in the USA and/or any other country than your country of residence. Also in these countries we take all reasonable care to protect your personal information.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent your personal information to third parties for their marketing purposes, but we may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

ADVERTISING

Advertisements appearing on our Sites or Services may be delivered to you by third parties that are not affiliated with us. These and other third parties may collect or receive information about your use of our Services, including through the use of cookies and other technologies, and this information may be collected over time and combined with information collected on different websites and online services.

Please remember that when you use a link to go from the Service or Site to another website or service, our Privacy Policy does not apply to third party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.

CHILDREN’S PRIVACY

Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at supportqa@vipgames.me.

YOUR CONSENT

By using the Sites or any of our Services, you expressly consent to our collection and use of your personal information and non-personal information in accordance with this Privacy Policy.

Also, you consent to (i) any transfer of personal information and non-personal information outside your country to a country that does not have the same data protection laws as your country and (ii) the use and disclosure of information about you as described in this Privacy Policy.

If we decide to change our Privacy Policy, we will post those changes on this page so that you can always access the latest Privacy Policy.

CONTACTING US

If you do not wish to be informed by email or free messages about our Services, if you wish to receive data we saved about you, if you want your data to be corrected, suspended or deleted, if you have a question about this Privacy Policy, the practices of the Sites, or your dealings with the Sites, please contact us at supportqa@vipgames.me