Background

FAQ

We encourage all our VIPs to give our FAQ a glance for quick answers to common questions in the community.

  • VIP Games

    What is VIPGames?

    VIPgames.me delivers the most popular games in the world straight to your mobile device. Enjoy the best of arcade, sports and brain teasing games that guarantee hours of gaming entertainment!

    What do I do with VIPGames?

    Bring out the gamer in you and enjoy our selection of the world’s best games. Choose from action games, sports games, adventure games and stimulating puzzle games that will keep you addicted for hours on end.

    Am I eligible to play VIPGames?

    As a subscriber to the service, you must be 18+ or have received permission from your parents or legal guardians or anyone authorized to pay your bill.

    What do I need to play VIPGames?

    Our service is compatible with smartphones and requires 3G and up. You will need a modern web browser.

    How many games are offered?

    VIPgames offers over 56 games that are guaranteed to keep you addicted for hours on end.

    How was I subscribed to VIPGames?

    You visited one of our promotional pages and clicked on the subscription button. This was followed by a confirmation SMS sent to your phone.

    How much does the service cost?

    You are charged the rate mentioned on the promotional page that you visited before you subscribed to our service. The rate is mentioned both in the welcome message you received upon subscribing and the monthly SMS reminder you receive from us.

    How can I manage my subscription?

    Contact our Customer Care Team! We’ll be happy to help you.
    For details of how to get in touch with us, take a look at ‘How do I get in touch with Customer Care?’.

    How do I get in touch with customer care?

    • Use the Contact Us form
    • Send an email to support@vipgames.me

    Why does your service show up with a different name on my mobile phone bill?

    This is mainly due to limitations on an operator’s billing and invoicing platform.

    Why do you keep sending me text message reminders?

    This is usually a requirement by the Regulator or by the Operator. But as best practice, we send SMS reminders to active subscribers.

    How often do you add new game?

    To keep up with the growing demand, our games are constantly being improved and updated, and new games are added to our list.

    Who regulates your services?

    There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We are adding our own rules to make sure everything is secure.

  • Subscription

    How do I subscribe to VIPGames?

    Simply visit one of our promotional pages!

    How am I charged for the service?

    Subscription charges will be deducted directly from your prepaid mobile balance or will reflect in your monthly prepaid or post-paid bill.

    How can I check and manage my subscriptions?

    Our dedicated Customer Care Team will be happy to answer all your questions and solve any issues.
    We are available for you here:
    • Use the Contact Us form
    • Send an email to support@vipgames.me

    I received the confirmation SMS that I was charged successfully but my credits were not added?

    Give the system a few minutes to process to your request.

    Can I change the mobile number in my account?

    At the moment, this is not possible.

  • Contact Us

    How do I reach out to customer care?

    Our dedicated Customer Care Team will be happy to answer all your questions and solve any issues. We are available for you here:
    • Use the Contact Us form
    • Send an email to support@vipgames.me

  • Refunds

    Why would I want a refund?

    If you are not 100% satisfied with our product you may request for a refund. Please contact our Customer Care team who will assist you in the best way possible.

    How do I request for a refund?

    Please reach out to our Customer Care Team. Don’t forget to mention the mobile number registered with the service and your email address.
    • Use the Contact Us form
    • Send an email to support@vipgames.me